Refund policy

1. When a refund is available

• You were charged because of a billing error on our side.
• The service was unavailable for more than 24 consecutive hours in your billing period.
• You ask within 7 days of your first payment and have made fewer than 1,000 API calls.

2. When a refund is not available

• The request is more than 7 days after the payment date.
• You want a partial refund for unused days in a billing cycle.
• The account was closed for breaking the Terms.
• The issue is data coverage. Check the features and pricing pages before you pay.

3. How to ask

Email hello@cricketlineapi.com with your account email, the payment reference, and the reason. We reply within 3 business days.

4. How a refund is paid

Approved refunds go back to the original payment method within 7–10 business days, depending on the bank or Cashfree.

5. Cancellation

Cancel any time from the dashboard. That stops the next charge. Access continues until the end of the period you already paid for. Cancellation is not itself a refund.

6. Downgrades

A lower plan starts at the next billing cycle. The difference for the current period is not refunded.